Question 1

What is Rori?

Accepted Answer

Rori is more than just an App. Rori is a complete organisation consisting of pharmaceutical experts, logistic experts, warehouses and delivery service. Rori has a direct access to suplements, cosmetics and household products manufacturers what enables Rori to approach customers with competitive prices. All of that beeing combined in App called Rori, programmed by the group of fine software specialists is resulting in the most competitive and fastest provider of drogerie products in the market. Rori knows what custemers need - fast delivery and excellent servise. And that is exactly what Rori is providing. And all of that for the lowest product prices.

Question 2

How fast will i get my order?

Accepted Answer

Time of delivery depends on availability of the couriers, so as the part of the day the order is being processed. Time of delivery is marked on every delivery and you can track the courier live within the mobile application.

Question 3

How can I contact you?

Accepted Answer

Ther are several ways. You write to us via email on support@rori.app, or send as an in app message, and our team will contact you as soon as possible.

Question 4

Who bears the cost of returning the goods?

Accepted Answer

If something was not right with the order, our team will offer you to find the best possible solution.

Question 5

Is there a minimal order amount to be delivered?

Accepted Answer

There is no minimal required cart to be delivered. However, you can save money on delivery costs above certain cart amount.

Question 6

Is there a limitation on the number of items in the cart?

Accepted Answer

Certain items have quantity restrictions in the cart to allow Rori's courier to pack the goods into the bag.

Question 7

Can I buy antibiotics or medicine through Rori?

Accepted Answer

Free trade of antibiotics and drugs, so as sending them via courier services is forbidden by the laws of the Republic of Serbia.

Question 8

What are working hours of Rori?

Accepted Answer

Rori's working hours are indicated within the application at the top of the screen and vary on weekdays, weekends, and holidays. To ensure you don't miss the opportunity to order your favorite products, the 'Schedule for Later' option is available, which allows you to schedule your order for when we are operating.

Question 9

I received damaged goods, what should I do?

Accepted Answer

f you have received a defective or damaged shipment, please send us an email at support@rori.app, or write to us via chat within the mobile application, and our team will quickly resolve the incident.

Question 10

Can I pickup order by myself?

Accepted Answer

Customers are also allowed to pick up their order at Rori Store themselves. When confirming the order, select the option 'I want to pick it up myself.'

Question 11

Who can advise me on the selection and use of products?

Accepted Answer

For advice on choosing products, as well as advice on their use, our team of expert pharmacists is at your disposal.

Question 12

How can I add a new delivery address?

Accepted Answer

Within your profile, click on My addresses, and after clicking the Add new address button, fill in the details of your location.

Question 13

What are Rori Points?

Accepted Answer

You can earn Rori points through promotional campaigns. The points you earn can be used to reduce your bill.

Question 14

How can i register for free delivery?

Accepted Answer

If you are disabled person, write us an email on support@rori.app, and our team will make sure your orders are free of charge for the delivery costs.

Question 15

What is the Pharmacist Advice?

Accepted Answer

Our expert team is at your disposal via the in-app chat option to advise you on product usage and contraindications for certain products.

Question 16

How can I deactivate my account?

Accepted Answer

In the Profile overview, click on the option at the bottom Delete account.

Question 17

What payment methods are available?

Accepted Answer

Payment can be made with cash or card.

Question 18

How can I add a card to my profile?

Accepted Answer

You can add a card over your profile in the section My Cards. Just click Add new, and you can simply add a new card to your profile.

Question 19

How is my data protected?

Accepted Answer

For more information on data protection, please see our privacy policy at https://www.rori.app/privacy

Question 20

What is my data used for?

Accepted Answer

Your data is used solely to enhance your Rori experience and facilitate the use of the application.

Frequently Asked Questions

Orders and delivery

My profile

Payment

Data protection

CUSTOMER CENTER